In continuation to my last week's post about the difficulties in maintaining the tempo of a continuous improvement, here are some key...

Last week, I was explaining the benefits of leveraging RPA to a CFO of a mid sized Indian business group. And this is what I told him:...

I often see a hesitancy in mid-sized capability centers which support different outsourced functions of the parent organization, to...

The recent COVID-19 pandemic has accelerated the way our businesses operate today. No one would have imagined that we will adopt...

Medium-sized firms and large organizations approach continuous improvement (CI) differently due to their distinct scales and resources....

During a discussion on growth strategy, I was asked by the HR Head (?!) about the approach to transforming a business from a cost center...

Leaders one level down from the CFO, like finance directors and controllers, are the secret superheroes of transformation projects....

I was speaking with some CFO's with well established processes and when we discussed 'what next', there was a consensus about focusing on...

Many of us are keen to centralize different areas of the business for all good reasons. You may think of the usual benefits of...

Governance is a complex process. Failures in this area is not limited to relatively younger organization. Even established organization...

We speak a lot of GCC’s in India. However, a majority of them are offshore centres for foreign organizations. I strongly feel there is...

The growing need for data-driven decision-making in shared services is increasingly apparent as organizations seek to enhance efficiency,...

Even small sized GCC (< 100 seats) fail to achieve the business case. Leave aside the larger ones! A well-crafted business case hinges on...

We have been talking about the GPO model for a long time and indeed this role in vital in achieving the organization strategy. However,...

Motivation to go the extra mile is often critical for project success. Having led large global teams, I have first hand witnessed people...

The ever increasing demand of technology interventions in all facets of transformation, makes me sometimes wonder whether we are...

The role of a Global Process Owner is increasing becoming critical to the success of the centre of excellence that form part of key...

The need for operational hygiene and excel in business parameters has been growing at an exponential pace. The reasons for the increased...

The ways we engage with talent has undergone revolutionary changes in the last decade or so – but we still continue to do three big...

We all appreciate good feedback from our client and rightly so! However, if you find yourself exceeding the client expectations which are...