A relook at the business models over the hundreds of years! A good starting point for any one interested in studying the evolution of...

The power of Artificial Intelligence (AI) is creating lasting impact by revolutionizing industries, redefining workflows, and driving...

Customer satisfaction has become a critical metric for success, and for Global Capability Centres (GCCs), tracking customer-centric KPIs...

The hybrid work model has emerged as the new standard, combining the best aspects of remote work with in-office collaboration. With 77%...

Agile operations are becoming a cornerstone of operational excellence for GCCs. As companies face constant market disruptions and...

As the global economy faces constant pressure to innovate while optimizing costs, Global Capability Centers (GCCs) are at the forefront...

In the era of big data, data-driven decision-making is no longer a luxury but a necessity for businesses looking to stay competitive. ...

With the rapid pace of technological advancements and the increasing adoption of digital tools, upskilling and reskilling have become...

Customer-centricity is at the core of successful business operations. GCCs that focus on delivering value to clients and customers stand...

Sustainability and Environmental, Social, and Governance (ESG) initiatives are increasingly becoming a priority for organizations...

"The function of leadership is to produce more leaders, not more followers." – Ralph Nader Companies that invest in leadership programs...

Global Capability Centers (GCCs) are no longer just cost-saving entities but have become crucial enablers of digital transformation for...

The global war for talent is reshaping the way organizations approach their workforce strategies, and Global Capability Centers (GCCs) ...

Diversity, equity, and inclusion (DEI) are not just moral imperatives—they are also powerful drivers of business success. Studies have...

Automation and artificial intelligence (AI) are transforming the way Global Capability Centers operate, providing an opportunity to...

Transitioning from outsourcing to establishing a Shared Service Centre (SSC) has been a transformative strategy for many organizations,...

In recent years, many organizations have been breaking up with their outsourcing partners and moving towards establishing their own...

In the era of big data, organizations that leverage data to drive decision-making outperform those that don’t. In fact, companies that...

Employee well-being is no longer just a trend—it is a critical business imperative. In the post-pandemic world, employees expect...

I was recently asked about how leaders help in driving continuous improvement culture. Leaders are like the conductors of the continuous...